How can we help?

For help with EEZ, account access, schedule imports, or a privacy request, email our support team.

Tell us what happened

Include your iPhone model, iOS version, EEZ version, and the steps that led to the issue. Do not send passwords, verification codes, or private coworker schedules.

Names and account access

Your preferred name is visible in Account → Profile. To correct it, open Names and job pay type. Your schedule-matching name is separate and should match the name printed on your schedule.

Schedule imports

Use a clear schedule image and review the dates and times before confirming. Resolve highlighted exceptions before saving. Check your employer’s official schedule if a time is unclear.

Work reminders

Enable Work reminders in Account. Notification permission and previews can be managed in iPhone Settings → Notifications → EEZ.

Messaging safety

Use Block User or Report User from a coworker or conversation safety control. Reports are private safety/support records and do not automatically suspend another account. See the Data Retention Policy for the 90-day safety-report retention policy.

Subscriptions

Apple handles App Store billing, renewal, cancellation, and refunds. Manage or cancel subscriptions through your Apple Account. Deleting your EEZ account does not cancel Apple billing.

Privacy and deletion

Read our Privacy Policy or Account & Data Deletion Policy. To delete your EEZ account, use Delete Account in Account. Account-specific assistance can also be requested at the support address above.